Once an order is placed, we are unable to accept cancellations or changes due to the speed at which we begin processing and preparing your order. However, please contact us immediately if you encounter any issues, and we'll do our best to assist you.

Once your order is shipped, you will receive an email containing the tracking number and the website link where you can track the status of your shipment in real-time.

We sincerely apologize for any inconvenience caused. If your item has been damaged during transit, please contact us immediately at email@kaftanelegance.com

To assist us in resolving the issue swiftly, kindly take a clear photo of the damage and send it to us. We will provide you with a return label at no additional cost to you, so you can return the item for a replacement.

We ship worldwide, including to the EU, US, and many other international destinations. We partner with trusted carriers like FedEx, UPS, and DHL to ensure the fastest and most reliable delivery.

We ship all our orders with express shipping.

Orders are typically dispatched within 1-3 business days after receipt. However, during high-demand periods such as new collection launches or sales, delivery times may extend slightly. Once your order is shipped, you will receive tracking information so you can monitor the delivery status.

If your order hasn't been shipped yet, we can exchange the adress of your order. Email us to Elegancekaftan@gmail.com

It is very important that when you receive the tracking number, you check at where the package is. If you don't check the tracking, you're not available at home, don't answer the courier letters and calls, or don't pick up the package from the drop off point, the package will be returned to us and you will have to pay for another shipment. We are not responsible for any lost or incorrectly delivered package in case the address is incorrect at the time of purchase.

If you haven't received your order, please consider checking with your neighbors as sometimes deliveries may be left with them. Look for any notes in your mailbox that may contain delivery information. While some delivery drivers may not leave notes, you can also review the Track & Trace code sent to you via email to determine the status and location of your order. If the package is not with your neighbors and the Track & Trace code indicates that it should have been delivered, it's possible the delivery person marked it as delivered but has not yet completed the delivery. If the issue persists and your order is not delivered the next day, please send us an email at Elegancekaftan@gmail.com. Our team will promptly assist you in resolving the matter.

We’re happy to offer exchanges to make sure you find the perfect fit or style.

If a return is needed, the value of the item will be provided as a Kaftan Elegance gift card, which can be used anytime on our collections.

This allows you full flexibility to choose another piece you love, while ensuring a smooth and fast process.

If you need to return or exchange an item, please contact us at email@kaftanelegance.com to receive the return address and instructions. You can choose your preferred carrier for the return shipment. Once the item reaches us, we will inspect it and process your exchange.

You also can return the item and exchange it in our store: C/ Mare Deu de Sales, num 6. Viladecans 08840 Barcelona SPAIN.

We apologize for any inconvenience, but at this time, we're unable to create return shipping labels. The customer is the responsible to return the order back. Create your own return labels via FedEx, DHL, COLISSIMO, ROYAL MAIL, USPS, CORREOS or GLS.

You can exchange your order up to 14 days after the delivery date.

You will receive the amount on a giftcard valid for one year.

You can pay with:

•⁠ ⁠Creditcard (VISA, Mastercard en American Express)

•⁠ ⁠iDeal (ABN AMRO, ING, Rabobank, ASN Bank, bunq, Handelsbanken, Knab, Regiobank, Revolut, SNS Bank, Triodos en Van Lanschot).

•⁠ ⁠Bancontact

•⁠ ⁠PayPal

•⁠ ⁠SOFORT Banking

Most of our orders are shipped from Barcelona, Spain, which means all deliveries within the European Union are free from customs duties or import taxes.

For orders delivered outside the European Union, local customs authorities may apply standard import charges upon arrival. These are set by the destination country and are not included in our prices.

If you’re ordering from outside the EU, we recommend checking local regulations for complete peace of mind.