At Kaftan Elegance, we are committed to providing a seamless and reliable shopping experience, ensuring that every order is handled with care and delivered efficiently.
Orders placed Monday to Friday before 4:00 pm (Spanish time) are dispatched the same day. Orders placed after 4:00 pm, at the weekend or on a public holiday are dispatched on the next working day.
Our quality control team carefully inspects every order before it leaves our warehouse, ensuring each item arrives in perfect condition.
All orders are prepared and shipped exclusively from our logistics center in Barcelona, Spain. This ensures faster delivery, full traceability and no customs duties for European Union countries.
Free express shipping on orders over €100.
For orders under €100, the shipping cost depends on the destination country and is shown at checkout before payment.
We work with leading express carriers, UPS, FedEx and DHL, to ensure fast, secure and reliable delivery.
Estimated delivery times (from dispatch date):
Delivery times are estimated and not guaranteed, as they may vary due to factors beyond our control (carrier delays, weather conditions, peak periods or local logistics issues).
All shipments are insured and include real-time tracking, sent to you by email once your order has been dispatched. All parcels require a signature upon delivery.
If no one is available at the delivery address, the carrier may redirect your parcel to a nearby pickup point. We will notify you by email with the collection details. Please collect your parcel within the stated timeframe: uncollected parcels are returned to us, which may incur additional shipping charges.
If an order is lost or arrives damaged in transit, Kaftan Elegance takes full responsibility and will send a replacement of equal value at no additional cost.
For any shipping question, contact us at email@kaftanelegance.com.
Thank you for choosing Kaftan Elegance, where timeless craftsmanship meets exceptional service.