Política de envío

Shipping Policy – Kaftan Elegance

At Kaftan Elegance, we are committed to providing a seamless and reliable shopping experience, ensuring that every order is handled with care and delivered efficiently.

• Order Processing Time

All orders are processed and dispatched within 1–2 working days from the time of purchase. During peak periods, such as new collection launches or special campaigns, preparation times may extend slightly.

• Shipping Location

All orders are prepared and shipped exclusively from our logistics center in Barcelona, Spain.
This ensures faster delivery, full traceability, and no customs duties for European Union countries.

• Delivery Times & Carriers

We use Express Shipping services only, working with trusted international carriers such as DHL, UPS, and FedEx.

Estimated delivery times (from dispatch date):

Countries close to Barcelona (such as Spain, France, Portugal, Italy, Germany): 24–48 hours
Distant European Union countries: 3–5 working days

Delivery times are estimated and not guaranteed, as they may vary due to factors beyond our control (carrier delays, weather conditions, peak periods, or local logistics issues).

All shipments are insured and include real-time tracking, which will be sent to you by email once your order has been dispatched.

• Customs & Import Duties

European Union: No customs duties or import taxes apply.
Countries outside the EU: Local customs duties or import taxes may apply depending on the destination country. These charges are determined by local authorities and remain the responsibility of the customer.

• Delays & Tracking Updates

In the unlikely event of a delay, our team will inform you transparently and provide updated tracking information. Each shipment is actively monitored to ensure timely communication.

• Lost or Damaged Parcels

If an order is lost or arrives damaged in transit, Kaftan Elegance will assume full responsibility and arrange a replacement of equal value at no additional cost.

• Customer Support

For any shipping-related questions or assistance, please contact our support team at:
📧 email@kaftanelegance.com

Thank you for choosing Kaftan Elegance — where timeless craftsmanship meets exceptional service.